Hi Mark,
Thank you for your feedback. Although our review requests are sent automatically, we truly apologize that you have not yet received your engine cover.
We recently experienced a loss within our EVOLV family, which unfortunately impacted our production schedule and extended our turnaround times. The delay in your order is entirely our responsibility, and we sincerely regret the inconvenience this has caused.
Your engine cover is scheduled to ship out today. You will receive tracking information shortly, and we encourage you to keep an eye on your inbox for updates.
As a gesture of our apology and appreciation for your patience, we would like to offer you a $50 gift card. While we understand this does not undo the delay, we hope it reflects our commitment to making this right and to earning back your trust. Let us know if you will accept this offer, and we will get it sent to the email on file.
Please know that this situation is not representative of our usual standards for service and turnaround time. We value our customers greatly and remain committed to delivering the quality and experience you expect from us.
Thank you again for your understanding. We truly appreciate your business and hope to have the opportunity to serve you again in the future.
Warm regards,
The EVOLV Fishing Team
