Edit: Hi Xlayy,
Many larger companies are able to deliver within two days because they manufacture products in advance and keep inventory on warehouse shelves, ready to ship immediately.
Our business operates differently. Every item is handmade to order and produced in the order it’s received, so there is a production period before the package is shipped. Once your order is completed and handed to the carrier, the 2-day shipping option refers to the estimated transit time, not the time required to manufacture the product. That’s why our production turnaround and shipping time are listed separately on our website. Unfortunately, once a package leaves our shop, delivery timelines are controlled by the shipping carrier. While we ship using a 2-day service when selected, we cannot guarantee carrier transit times once the package is in their possession.
Regarding your return request, I’m happy to help. However, I wasn’t able to locate an account under the name “Xlayy,” so I’m unable to review the order or determine the status of the return.
If you could email us at support@evolvfishing.com with the name used on the order and your order number, I’d be happy to look into it for you.
Hi Xlayy,
Thank you for taking the time to share your feedback. We’re sorry to hear your order didn’t arrive in time for Father’s Day.
We understand how disappointing that must have been. Our expedited shipping options refer to the transit time once the package has been handed to the shipping carrier, which is the standard meaning of shipping speed across most carriers and online retailers. Production and processing time are separate from shipping time and are provided on our website before checkout, as each of our rod sleeves is handmade to order rather than pulled from inventory.
**To clarify for future customers, the expedited shipping option selected refers to the carrier’s transit time after the package has shipped, not our production time. Because each of our rod sleeves is handmade to order, our current processing time is clearly displayed on our website before checkout and is separate from the shipping method selected.**
We always encourage customers ordering for a specific date to review the posted processing times and reach out if they have any questions before placing an order. We appreciate your feedback and are continually looking for ways to make this information as clear as possible.
Thank you,
The EVOLV Fishing Team
