Hi Alonza,
Thank you for your honest feedback, we truly appreciate you taking the time to share your experience. We’re very sorry for the delays and the missing item in your order. That’s not the standard we hold ourselves to, and we understand how frustrating that is.
Around the time your order came in, we experienced some unexpected internal challenges that impacted our processing times. While that context doesn’t change your experience, we take full responsibility for the delay.
We also want to be transparent about how we operate; our business is a small, three-person team, and every product is handmade to order in the order they are received. We don’t keep backstock, and during high-volume periods with hundreds (sometimes thousands) of orders, this can affect turnaround time. That said, it’s still on us to set clear expectations and deliver as smoothly as possible, and we fell short here.
Our goal is always to provide reasonable, reliable service, and situations like yours are not typical of how we operate. The discount code we offered was simply our way of trying to make things right and to earn another opportunity to serve you better.
We completely understand your hesitation, but we’d genuinely love the chance to show you the level of service we’re known for. If you’re open to it, please reach out to us directly, we’d be more than happy to take extra care of you on a future order.
Thank you again for your feedback as it helps us improve.
-The EVOLV Fishing Team
